RETURNS AND EXCHANGES

Australian Customers ONLY

Since all our piece are made to order or custom designed, Helena Rose recommends that customers choose wisely to avoid disappointment as we do not offer a return/exchange for change of mind. A studio visit can be arranged if you would like to try, see and touch our products before making a purchase. To book an appointment contact us via email at helenarose.designs@gmail.com. Alternatively Helena Rose attends events and expos during the year where our products can be viewed. 

Helena Rose is happy to offer customers a refund/exchange or a credit note for pieces that are perceived as faulty or damaged. Helena Rose would request that the item be returned to Helena Rose (at the customers own cost). Returns/exchanges or credit notes for faulty/damaged items are accepted within 10 days from when the item has been received. Items must be in original condition i.e.unworn with no marks or makeup on them, in their original conditions including any tags or packaging. If we feel the item has been used or worn Helena Rose has the right to refuse issuing a refund/exchange or credit note. Where possible Helena Rose will happily repair faulty items if returned within 10 days.

Once the item/s have been received and reviewed, you will receive either your new items (for exchange), a refund for the cost of the purchase (excluding shipping costs) or an online credit note. (This will be emailed through to your email). Refunds will be issued directly to the credit card used for the purchase. Email notification will be sent once the return has been processed.

Return by post

All deliveries will come with an Online Store Returns Form. This must be completed and sent back with your item along with your receipt to the address provided on the form.

 

International Customers ONLY

Since all our piece are made to order or custom designed, Helena Rose recommends that customers choose wisely to avoid disappointment as we do not offer a return/exchange for change of mind.

Helena Rose is happy to offer customers a refund/exchange or a credit note for pieces that are classified as faulty or damaged. Returns/exchanges or credit notes for faulty/damaged items are accepted within 14 days from when the item has been received. Items must be in original condition i.e. unworn with no marks or makeup on it, in a re-sellable condition with original tags and packaging.  If we feel the item has been used or worn, Helena Rose has the right to refuse issuing a Refund/ Exchange or credit note.

Where possible, Helena Rose will happily repair faulty items if returned within the 14 days. Once the item/s have been received and reviewed, you will receive either your new items (for exchange) a refund for the cost of the purchase (excluding shipping costs) or an online credit note. (This will be emailed through to you). Refunds will be issues directly to the credit card used for purchase. Email notification will be sent once the return has been processed. 

 

Return by post

All deliveries will come with an Online Store Returns Form. This must be completed and sent back with your item along with your receipt to the address provided on the form.