TERMS AND CONDITIONS
All orders and purchases made through this website are subject to the Terms and Conditions outlined below. These Terms and Conditions may change from time to time without prior notice, at our discretion. All the material on this website is copyright under the ownership of Helena Rose. Any coping or use of material from this website without permission from Helena Rose is prohibited. The Helena Rose name and Logo are owned by Helena Rose and no unauthorised use is permitted.
All orders and purchases made through this website shall be subject to these Terms and Conditions:
Helena Rose may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. All prices listed on this website are in Australian dollars, and all charges will be processed in Australian dollars.
Helena Rose does not offer an exchange or refund for change of mind.
Australian Customers – Helena Rose is happy to offer an exchange/refund for faulty or damaged items within 10 days of receiving the product.
International Customers - Helena Rose is happy to offer an exchange/refund for faulty or damaged items within 14 days of receiving the product.
Exchanges/Refunds do not include shipping and handling costs.
(Full terms located on our Returns/Exchange policy page)
Unfortunately we are unable to ship items from the same order in separate shipments. Creating times does not include shipping times. We ship via Australia Post and take no responsibility for delays beyond our control.
If a piece is required urgently a shorter time frame can be accommodated upon request. Orders required under a 2 week timeframe will incur a 15% surcharge. Simply email firstname.lastname@example.org with the item you want to order and the date it is required for. Helena Rose will then inform you if this can be arranged and provide a quote if required.
QUOTES FOR BESPOKE ORDERS/STUDIO APPOINTMENTS
Helena Rose will provide you with a quote after your consultation. Should you wish to proceed a non-refundable 50% deposit is required to commence the work which will be deducted from the final agreed price. The remaining balance will be due on pickup or prior to postage/shipping.
A 15% custom order surcharge is applied should the design change. These changes could include additional Fabric/material costs or new material sourcing. Any additional fees will be stated in writing prior to the order being finalized. Quotes for custom orders are valid for 14 days.
CONSULTATIONS/ STUDIO APPOINTMENT
Our policy requires that you please provide at least 24hrs notice to cancel or change your appointment. This will allow us to make the appointment time available to others. This also ensures that our studio does not incur the costs associated with No Shows or Late Cancellations.
COMPETITIONS, GIFT VOUCHERS and OFFERS.
Open to Australian Customers only. All prizes will be sent via regular Australia Post Shipping ONLY. Not available in conjunction with any other offer. Gift vouchers cannot be used towards shipping costs. Not redeemable for cash. Limit of one gift voucher or promotional code per transaction.