Shipping policy

SHIPPING AND DELIVERIES

Helena Rose recommends customers provide a secure delivery address, for example your place of employment as we are NOT responsible for lost or stolen parcels.

TIMEFRAME

Total delivery time is composed of two parts: Creating Time and Actual shipping time. Please note these are only estimated time frames and we will always communicate any delays that may affect the estimated timeframe.

CREATING TIME

This refers to the time from when your payment is received to the completion of making your Order. Creating time can vary depending on the design.

CONFETTI

Usually, between 3 - 7 days depending on the quantity and style ordered.

BESPOKE HEADWEAR DESIGNS

Usually between 8 - 10 weeks depending on the piece.

MADE TO ORDER (Collection pieces)

Usually between 4 - 6 weeks depending on the piece.

 

SHIPPING TIME

This is the time it takes for the package to be packed and delivered to your chosen address.

Regular Post – Parcels within Australia generally take 3 -10 Days to be delivered. Tracking number included.

Express Post – Australia Post Guarantees 1 - 3 days within selected Australian Postcodes. Tracking number provided.

International Orders – Please contact Helena Rose for a quote on shipping options/prices.

Orders can also be picked up from our Retail store. Email Helena Rose at info@helenarose.com.au to arrange a pickup time.

 

OUR SHOP

Shop 5 374 Brunswick st, Fortitude Valley

Inside California Lane.

MONDAY & TUESDAYS - BY APPOINTMENT ONLY

Please provide at least 24hrs notice to cancel or change your appointment. This will allow us to make the appointment time available to others. This also ensures that our studio does not incur the costs associated with no-shows or late cancellations.

 

URGENT ORDERS

If an order is required urgently a shorter time frame can be accommodated upon request. Headwear required under a 4-week timeframe will incur an additional 15% surcharge. Simply email info@helenarose.com.au with the item you want to order and the date it is required for. Helena Rose will then inform you if this can be arranged and provide a quote if required. 

 

POSSIBLE DELAYS

Should Helena Rose not be able to source any of the materials required for your order we will notify you via phone and/or email that there has been a delay with your order. 

Please note that during SALE periods deliveries will take an extra 3-4 days to dispatch on top of normal delivery times.

 

SHIPPING TIMES

Unfortunately we are unable to ship items from the same order in separate shipments. Creating times does not include shipping times. We take no responsibility for delays beyond our control. Exchanges/Refunds do not include shipping and handling costs.